After the Kick-off Meeting of the project team on the 26^th of February 2020, between the 27^th and 28^th of February the first of a series of workshops organised within the ARTECH-project took place in Cluj-N., co-financed by the Creative Europe Programme of the European Union. These events aim at the capacity building of cultural operators, the facilitation of international cooperation, the development of new audiences of the built heritage, by identifying new methods and strategies. The workshop led by Camelia Crișan, trainer and university lecturer, started from a preliminary evaluation, and through the design thinking concept led to results applicable in the field of activity of the participants who had arrived from Spain, Albania, Ukraine and Romania, such us project ideas regarding the development of cultural packages for visitors, the facilitation of access for visitors to historical sites, the design and implementation of an interactive exhibition or the improvement of cultural experiences.